We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
What information we collect.
When you create an account and profile on the Optymoney Platform, we collect your name, contact information (including your telephone number and email) and verify the same. We collect further information while you use our services, such as for filing a Tax Return we collect details such as PAN, personal information, Date of Birth, Bank account details, income details and others as required by the Income Tax Authorities from time to time. We also advise you on investments in various financial products based on your goals. You provide data specific to your goals and the same gets captured to create your financial plan and advise on investments. The KYC requirements mandates collection of additional documents such as Address, Aadhar, etc apart from additional declaration.
How we use personal information.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
For other purposes with your consent, unless you withdraw your consent for these purposes.
When we disclose personal information.
The personal information of users may be held or processed on our behalf including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions. Our third party service providers include:
Optymoney shall disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the site properly, or to protect itself or its customers.
We use log files generated by our web servers to analyze site usage and statistics but the said files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service
We are fully compliant with the Information Technology Act, 2000 of India and adhere to all its provisions and regulations.
Accessing, correcting, or downloading your personal information
Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
We take reasonable precautions to protect our users' information. Your account information is located on a secured server. Although we allow you to set privacy setting that limit access to your information, please be aware that no security measures are perfect or 100% effective. We cannot control the actions of other users with whom you may choose to share your pages and information. Even after removal, copies of Materials may remain viewable in cached and archived pages or if other users have copied or stored your Materials.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.